Common Astra AI issues and solutions
Resolve common Astra AI Copilot issues including access problems, response quality, technical difficulties, and connection errors. Get your AI assistant working perfectly.
Astra is not responding or seems offline
Check Your Connection
- Ensure stable internet connection
- Try refreshing your browser page
- Clear browser cache and cookies
- Try a different browser or device
Platform Access
- Make sure you're logged into your BizUpUSA account
- Verify your account is active and in good standing
- Check if platform maintenance is scheduled
Still Having Issues?
- Contact support through live chat
- Try logging out and back in
- Use a different device to test
Astra's responses don't seem relevant to my business
Provide More Context
- Include your business type and industry
- Mention your state and structure
- Reference previous conversations or actions
- Be specific about your situation
Update Your Business Profile
- Ensure your business information is current
- Add missing details about your company
- Update any changed information
Improve the Questions
- Be more specific in your queries
- Provide background information
- Ask follow-up questions for clarification
Astra says it doesn't know something I think it should
Try Rephrasing
- Ask the question in a different way
- Break complex questions into smaller parts
- Provide more context or background
Check the Topic Scope
- Astra specializes in business formation and compliance
- Some topics may require human expert assistance
- Legal and tax advice should come from professionals
Escalate When Needed
- Use live chat for complex issues
- Request human support for specialized topics
- Contact support for technical problems
The AI Copilot interface isn't loading
Browser Issues
- Clear your browser cache and cookies
- Disable browser extensions temporarily
- Try an incognito/private browsing window
- Update your browser to the latest version
Technical Problems
- Check your internet connection
- Try a different device or browser
- Wait a few minutes and try again
- Contact support if the problem persists
Astra is giving outdated information
Report the Issue
- Let us know what information seems outdated
- Provide the specific question and response
- Contact support to report the inaccuracy
Verify Information
- Cross-reference with official sources
- Ask for the most current information
- Check state websites for latest requirements
Get Updates
- Our team regularly updates Astra's knowledge
- Major changes are implemented quickly
- Check back for updated responses
How to get better responses from Astra
Be Specific
- Include your business type, state, and structure
- Mention relevant timeframes
- Provide context about your situation
Ask Follow-Up Questions
- Request clarification if needed
- Ask for examples or specific scenarios
- Build on previous responses
Use Clear Language
- Ask one question at a time
- Use complete sentences
- Avoid abbreviations or unclear references
When to contact human support instead
Contact Human Support For:
- Complex legal questions
- Account billing issues
- Technical problems that persist
- Sensitive business matters
- Platform bugs or errors
- Service complaints or feedback
Astra is Best For:
- General business guidance
- Formation process questions
- Compliance requirements
- Platform navigation help
- Quick answers to common questions
Reporting Astra issues or feedback
How to Report Issues
- Use the feedback option in the AI chat
- Contact support with specific examples
- Describe what you expected vs. what happened
- Include screenshots if helpful
What to Include
- Your specific question to Astra
- The response you received
- What you expected instead
- Your business context (state, structure, etc.)
- Time and date of the interaction
We Value Feedback
- Help us improve Astra's responses
- Report any inaccurate information
- Suggest new features or capabilities
- Let us know what's working well