How do I cancel a product?

You can request a cancellation by contacting customer service

1. Email Customer Support help@bizupusa.com, or

2. Chat with Astra from your dashboard

Important Notes

• Refund Policy: Refunds depend on the terms of the product. Please review the refund policy in your account or contact Customer Success for clarification.

• Access After Cancellation: You may retain access to certain features until the end of your billing cycle, depending on the subscription type.

Common Questions

Can I reactivate a canceled product?
Yes, you can reactivate a subscription by navigating to the Products section in your Dashboard and selecting "Reactivate" next to the canceled product.

What if I encounter issues during cancellation?
If you experience any problems, please contact Customer Success via email at help@bizupusa.com or use Ask Astra in your dashboard.

Will I lose my data after cancellation?
Your data will remain accessible for a limited time after cancellation. For permanent data retention, consider downloading your files before canceling.

Still need help? Email help@bizupusa.com or chat with Astra from your dashboard.