Is my information safe when using Astra?
Understand how Astra protects your business information with enterprise-grade security, data encryption, and strict privacy controls. Learn what data Astra uses and how it's protected.
Trusted. Secure. Always Private.
We take your business data seriously. Astra, your AI Copilot, is built on secure, encrypted systems that keep your information safe—and never shared. Every interaction is confidential, and your assistant only uses the data it needs to deliver accurate, personalized support.
What security measures protect my data?
Bank-Level Encryption
All communications with Astra are encrypted using the same security standards as online banking.
Secure Data Storage
Your conversation history and business information are stored in encrypted, secure systems with strict access controls.
Privacy-First Design
Astra is designed to minimize data usage while maximizing helpfulness. Only necessary information is processed.
No Third-Party Sharing
Your business information is never shared with external parties or used to train other AI models.
What information does Astra access?
Business Profile Information
- Your LLC name and formation state
- Business structure and type
- Services you've purchased
- Current compliance status
Platform Usage
- Previous questions you've asked
- Documents you've accessed
- Features you've used
- Account settings and preferences
Conversation History
- Your questions and Astra's responses
- Context from previous conversations
- Topics you're interested in
What Astra NEVER Accesses
- Payment information or credit cards
- Personal financial accounts
- Information from other businesses
- Data from other users
- Private documents not related to your business
How is my conversation history handled?
Secure Storage
All conversations are encrypted and stored securely within your account.
Personal to You
Your conversation history is only accessible to you and authorized support staff when needed.
Data Retention
Conversation data is retained to provide better service, but can be deleted upon request.
No Cross-Contamination
Your conversations never influence responses to other users.
Can I control what information Astra uses?
Transparency
You can ask Astra what information it has about your business at any time.
Limited Scope
Astra only accesses information necessary to provide relevant guidance.
Account Controls
Manage your privacy settings through your BizUpUSA account preferences.
Data Deletion
Contact support if you want to delete specific conversation history or data.
What if I have sensitive questions?
Professional Guidance
For highly sensitive legal or financial matters, Astra will recommend speaking with qualified professionals.
Human Support Option
You can always switch to human support for sensitive topics that require confidential handling.
General Guidance Only
Astra provides general business guidance, not specific legal or financial advice.